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Ten Comments From Happy Church Guests By Thom S. Rainer

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I recently looked at my file of church guest “exit interviews.” These files originated when I did a lot of church consulting, but it also includes some recent consults.

In essence, my team asked guests to attend a worship service on the same day to get their immediate impressions of the church. Among those who had a positive experience, we heard a pattern of recurring themes. Here are the top ten responses in order of frequency. Each item is followed by a direct quote from a guest.

  1. People introduced themselves to the guests. “Several people introduced themselves to me. I did not get the impression it was either contrived or routine.”
  2. Someone asked the guest to sit with her. “You know, as a single person, I can feel pretty lonely sitting by myself. I am so glad Joanie asked me to sit with her. We plan to get together for coffee.”
  3. There was clear signage. “From the parking lot to the children’s area to the worship center, everything was clearly marked. It was sure easy to get around.”
  4. Read more
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